The organisation had Enterprise Vault implemented for a number of years to reduce the storage impact of legacy mail on Microsoft Exchange mail platform. They started experiencing the common issue of minor data corruptions and some missing emails in the archive.
In order to resolve these issues the IT team performed an upgrade which unfortunately exacerbated the problem, causing further data loss and a degradation in the archiving performance and availability. Their best estimate at this point was that approximately 30% of the archived data was not accessible for retrieval!
After a series of lengthy calls with the external party who designed and built their archive environment and many support calls logged, they were not gaining any traction and contacted Insentra. Their initial requirement was to resolve the issues in their current environment and try and recover as much as possible. Insentra recommended that they migrate their data to a new stable EV platform which was properly configured from the start.